How to filter out conversations

If you'd like to stop automatic draft generation for specific tickets based on certain parameters like subject, sender's email address, or tags, you can adjust this in your mailbox settings.

First, navigate to your mailbox settings and locate the section labeled "Filter out conversations". This is where you can create and apply filters that prevent draft generation when certain conditions are met.

For example, if you want to avoid creating drafts for all incoming tickets from the email address notifications@example.com, you would need to configure a filter with the following settings:

• Sender's email address
• Ends with
• @example.com

This will ensure that no drafts are generated for emails sent from any address ending with "@example.com". Note that this feature gives you a flexible way to manage your ticket drafts, and you can customize it to suit your specific requirements.

Custom mode

If you wish to define intricate conditions, you can take advantage of the Custom Mode feature. The Custom Mode enables you to tailor your condition using the asterisk (*) symbol.

Let's say, for instance, you want to identify all tickets that have a tag starting with the term 'plugin' and ending with 'update'. These may include tags such as 'plugin-v1-update' or 'plugin-v2-update'. You would use the following expression to create this filter:

• plugin*update

The asterisk here acts as a wildcard, representing any characters or group of characters. This means that any tags that start with 'plugin' and end with 'update', regardless of what text is in between, will be matched by this filter.